Redress customer needs pertaining to cash, DDs, cheque deposits, general information. Providing quality of experience that will ensure retention and positive…
Ensure quality customer service is delivered Escalate irate customers to Teller Authorizer or BM Recording complaints as per the specified process Resolving all…
Resolving all complaints received by self, branch, other units within the stipulated TATs. Suggest gaps in processes, if any and changes required to address…
Of customers in the portfolio Extend Classic benefits to customers basis identification in eligibility lists/ LTR Ensure that individual customers are grouped…
Duties and Responsibilities - • Fulfillment of Gold loan process at branch post sales and basic data entry by Marketing executives • Training for subsequent new…
Responsible for the smooth running of operation as per SOP, troubleshooting during an emergency. Should be capable of handling day to day operations and…
