Previous working experience as an IT Help Desk Technician/ desktop support for (1-3) years. Redirect unresolved issues to the next level of support personnel.
O Ensure that locally and remote support tickets are being handled based upon priorities and agreed SLA’s and ensure that effective and appropriate level of…
Responding to in-house user support requests and maintain day to day support issues. Knowledge of basic computer hardware. Flexibility in Work from Home.
Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel. Ask targeted questions to diagnose problems.